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- Unified communications is still in a relatively early stage of technological evolution and it is important to be aware that any equipment purchased now needs to be compatible with future developments in communication technology.
- The system must be extremely easy to use and intuitive. If it is not, then personnel will fail to use the facilities and the benefits will never be realised.
- Any system purchased must be scaleable to meet future demands and developments as well as ensuring that as more users are added, it can cope with growth.
- The system should make the most of the current communications infrastructure and devices e.g. phones and VoIP. The aim of unified communications is to maximise current technology investment as well as catering to future organisational needs.