What is VoIP?

VoIP means Voice over Internet Protocol. It works by allowing people to use the internet to communicate rather than ordinary telephones. VoIP is also referred to as IP Telephony (Internet…

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The Future of VoIP

Many companies use VoIP to reduce their phone and network costs whilst increasing efficiency, competitiveness and productivity. This is achieved through reduced call and maintenance costs, but also because when…

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Why VoIP?

The main reason for a business to change to VoIP technology is to save costs. Naturally, calls using the internet are generally perceived to be free of charge. However, this…

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VOIP Alternatives

One alternative to VoIP is to use a hosted or managed telephony service. This means that a third party organisation rents their VoIP facilities and infrastructure to you, for example…

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Types of VoIP?

As a potential user of VoIP, you have two choices. You can purchase a system and have it installed in your office; or your can rent the service and facilities…

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Benefits of VoIP

Organisations can gain a number of benefits by implementing VoIP but these will depend on the requirements, the situation and the type of organisation. If an organisation is moving to…

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Pitfalls of VoIP

You need to be aware that with VoIP, your organisation will potentially be using the same network for transfer of all files, emails and voice communications. It is sometimes the…

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What can I expect to gain by implementing VoIP?

It is difficult to give a typical figure that you should expect as a Return on Investment (ROI) because there are a number of factors that influence this calculation. For…

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Steps to Buying VoIP

Step One Identify the needs of your organisation and your users. What sort of calls do my employees make and who makes them? For example, a sales team might be…

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Steps to Installing VoIP

It is unlikely that you will install a VoIP system yourself but by knowing the following steps you will be aware of what the process is, and ensure you achieve…

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FAQs

What is VoIP? VoIP means ‘Voice over Internet Protocol’. How does it work in practice? VoIP allows you to communicate via the internet. So, rather than using a phone or…

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Summary of VoIP

There are many VoIP systems and options available and needless to say, what you and your organisation should purchase ultimately depends on your requirements and plans for growth. Initially it…

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Glossary of VoIP

IP Internet Protocol is the way in which information is passed across the internet. Wireless Network A network connected by radio waves to keep communication rather than using wires or cables….

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