Call recording is a system that allows companies to monitor, listen, and record telephone calls. It is also known as call monitoring as it is possible to listen to ‘live’…
The Future of Call Recording & Logging
Call logging and recording technology are often confused because of the terminology and because of peoples’ perception but both systems are very much separate and they are distinctly different applications….
Why Call Recording & Logging?
There are many reasons to deploy call recording and logging technology, but the primary one is to increase efficiencies. If more calls are made (whether it is people making outbound…
Pitfalls of Call Recording & Logging
There are very few pitfalls to call recording & logging and those that are, tend to be based around privacy and compliance. Big Brother’ – monitoring and recording can be…
Steps to Buying Call Recording & Logging
Step one Identify the needs of your organisation and your users. Does your company need to record calls? If so, why? Decide on who needs to be monitored and why….
Steps to Installing Call Recording & Logging
It is extremely unlikely that you will install a logging and monitoring system yourself but by knowing the following steps you will be aware of what the process is, in…
FAQs
What is the difference between Call Recording or monitoring and Call Logging? Recording or monitoring are systems that can actually keep a record of all or some telephone calls made…
Summary of Call Recording & Logging
There are many types of logging and monitoring systems available but it is important to have a very clear rationale as to why your organisation needs them and who needs…
Glossary
Call Centre A call centre is a department of an organisation that provides specialist services via the phone. This can be anything from answering technical queries and offering support for…