CRM is here to stay because of the many benefits that such a system can deliver.
If anything, the use of CRM is set to expand especially with the onset of better mobile technologies (3G) and the use of PDA’s. More specific CRM software is being developed so rather than taking a ‘one size fits all’ approach there are different solutions according to market types. Naturally the demands of a lawyers’ practice is vastly different from that of a manufacturer of motor components.