It is difficult to give a typical figure that you should expect as a Return on Investment (ROI) because there are a number of factors that influence this calculation. For example:
- It will depend on the size of your organisation and the type of calls that you make.
- It will depend on whether you have multiple offices – companies that have several offices will benefit more because they will save money on the costs of calls between offices by using VoIP.
- It will depend on your call patterns e.g. whether your organisation makes a great deal of outbound international calls, what your current service charges are, and the maintenance of any equipment that you may have.
You will need to analyse your current spending charges and patterns. Most companies who supply VoIP will be able to calculate this for you by investigating usage and type of calls against the cost of implementing a new system. We suggest that you ask a couple of suppliers to conduct an investigation as part of your purchasing process in order to find out what saving you could make by using VoIP.
There is absolutely no point in spending money on a VoIP system unless the costs can be entirely justified!