Many companies use VoIP to reduce their phone and network costs whilst increasing efficiency, competitiveness and productivity. This is achieved through reduced call and maintenance costs, but also because when individuals are using their PC to make calls, other people can see whether they are available. This is unlike traditional phones where it is impossible to know if someone is available to speak or not.
As access to the internet becomes more widespread and prices are reduced for broadband access and internet call technology; VoIP will increasingly become a viable option. According to Ovum, a technology analysis organisation, some 20% of companies in the UK have already adopted VoIP.
Another area of growth is the onset of mobile VoIP. With mobile VoIP you can take your handset anywhere in the world and enjoy the same benefits as using VoIP from your office.
There are a number of mobile phone handsets and Personal Digital Assistants (PDA’s) that allow you to use either your usual mobile operator or connect to a wireless network and communicate via VoIP.
VoIP is without doubt, here to stay!