Glossary of VoIP

IP
Internet Protocol is the way in which information is passed across the internet.

Wireless Network

A network connected by radio waves to keep communication rather than using wires or cables. This allows users to travel and communicate either by phone or by their mobile computers rather than having to find a specific place in order to connect to the internet.

Public Services Telephone Network

PSTN is the way that we have always communicated by telephones that transfer the voice signals over copper cables.

Private Automated Branch Exchange

PABX allows a single telephone number to offer multiple lines to outside callers while providing a range of external lines to internal callers or staff. A company often has a general telephone number into a switchboard that can divert the call to users across departments and locations.

ISP

Internet Service Provider. This is a company that lets you or your organisation access the internet for a monthly or annual fee.

Analogue

Generally seen as the ‘old fashioned way’ of sending information or making telephone calls. The internet and computer systems are in a digital format which changes your voice end email into a series of ones and zeros rather than travel via cables.