Summary of IT Outsourcing

Any IT outsourcing agreement should be dynamic as it must continually reflect the needs of the business and changing requirements of the IT department in order to reflect this.

IT outsourcing doesn’t necessarily require people on the premises of the customer. It can still be appropriate to outsource the fundamentals of the IT department, such as software support and hardware maintenance in conjunction with an appropriate Service Level Agreement in order to ensure that high levels of service are guaranteed.