With an ERP system in place, people in different departments can view the same information about customers, making sure that every single interaction with customers is based on accurate information. It also means that manual processes can be automated to free up people’s time and make internal processes more efficient.
For example, if a particular stock item is sold, the stock level is automatically corrected and another item is ordered to ensure that the company never runs out of important stock. It will, for example, save the sales person having to ask the logistics department if a certain item is in stock when talking to a customer. This can be replicated across all functions within a company so when an order is received, the process is automatically sent across the various departments and eventually the ordered item is dispatched, delivered and invoiced with no human interaction.