Pitfalls of Content Filtering

  • Big Brother’ – content filtering can be seen to be interference by senior management and the general perception amongst employees might be that the management don’t trust their personnel.
  • It may block the wrong email or content and the sender may only find out after a period of time. If, for example, this is commercial material such as business proposals, this could be seen as a major inhibitor.
  • Can be restricting – if certain content is being blocked or filtered all the time then it could prove frustrating. For example, if a student wishing to investigate breast cancer using the school’s internet access was blocked because it was deemed that the word ‘breast’ was inappropriate.
  • Could be considered intrusive – as long as emails are marked personal then it is reasonable to allow people some personal activities.
  • Installing a filtering program is not always legal – in some countries they are not allowed so you need to check carefully what applies to your country and industry.