The future is set for continued positive growth within the field of business process outsourcing (BPO). This is driven generally (but there are other reasons) by cost reduction.
Forrester Research estimate that Europe, by 2015 will be a major user of BPO and the market is expected to reach nearly 25% of total global BPO spending.McKinsey suggest that the total potential market for BPO is worth $122-$154 billion so the market is set for continued to growth.